- Employee Satisfaction Survey
- Customer Satisfaction Survey
- Strategy and Balanced Scorecard, cost-benefit analysis, business plans
- Self Assessment and service quality management
- Market analysis and search of business partners
09.1989 – 06.1994, University of Tartu, Economic cybernetics, The diploma work: „Programme of Market Extension and Marketing in the Enterprise Liviko“.
09.1993 – 12.1993, Swedish School of Economics and Business, Service marketing management, International marketing management
09.1998 – 07.2003, Concordia International University Estonia, International business administration (MBA), the Master’s Thesis: „AS ELCOTEQ Tallinn’s Combination of the Balanced Scorecard and the European Quality Award Model“
HeiVäl Consulting: 1994-until now
Cleantech Estonia NPO: 2010- until now
Amer Group Ltd. Amer-Tobacco (Helsingi):1993
AIESEC Estonia: 1991-1993
Working languages:Estonian, Russian, English, Finnish
Working experince abroad:
Lived and worked in Fnland for 0,5 years.
We serve our clients in the Nordic and the Baltic countries.
Some work references from the past 5 years:
Measuring client satisfaction for large multinational financial institution in Finland, Sweden, Denmark, Norway, Latvia and Lithuania 2010 – ongoing
“EXPAT – International talents Survey” 2012-2013. This survey serves as part of the base study to find out the expats’ current satisfaction with the available services as well as the quality of their life in the current country of residence. The questions were designed based on Maslow’s hierarchy of needs and the questionnaire of the survey was completely anonymous by 771 expats from Uppsala, Stockholm, Jönköping, Helsinki, Turku, Tampere, Jyväskylä, Iisalmi, Kajaani, Oulu, Riga, Tallinn and Tartu.
Training of approximately 300 Estonian entrepreneurs how to start export activities in foreign countries 2008-2015
Assessment of economic and social implications of Industrial Emissions Directive IED in Estonia 2012
Baltic Flows – assessing institutional capabilities of private, public and academic sectors in stormwater management sectors in Estonia, Latvia, Germany, Sweden and Finland 2013-2016 during FP7 project. Development of cluster activities in stormwater sectors of abovementioned countries.
Mapping of Estonian green and climate technologies 2017 – ongoing.
Additionally tens of different strategy planning projects for various public and private institutions.